Key Features

Lines & Usability: Supports 16 SIP lines, perfect for administrators, managers, and contact center agents.

Display: 3.5″ 396×162-pixel backlit greyscale LCD for easy navigation and call management.

Audio: Wideband audio with handset, headset, and speakerphone for crystal-clear conversations.

Headset Support: Dedicated RJ9 port with Electronic Hook Switch (EHS) for wireless headset integration.

Controls: Fixed function keys for conferencing, messaging, directory, and more, with a two-way navigation button.

Connectivity: Dual 10/100 Mbps Ethernet ports with integrated switch for cost-effective PC and phone traffic handling.

Power: IEEE 802.3af PoE Class 1 support with Cisco EnergyWise technology for lower energy consumption.

Flexibility: Replaceable bezels for customization and wall-mount options for space-constrained environments.

Labeling: Customizable paper label inserts for programmable keys.

Specifications

SKU: CP-7861-3PCC-K9

Communication Protocol: SIP

Compatible Platforms: BroadSoft 19sp1/20sp1/21sp1, Centile Istra SP 9.2, Asterisk 1.8+

Ethernet Ports: 2 × 10/100 Mbps

PoE: 802.3af Class 1

Display: 3.5″, 396 × 162-pixel backlit greyscale LCD

Speakerphone: Full-duplex HD audio

Headset Port: RJ9 with EHS support

Audio Codecs: G.711a/u, G.722, G.722.2, G.729a/b/ab, iLBC, iSAC, Opus

QoS Support: Cisco Discovery Protocol (CDP)

Mounting: Desk stand or optional wall mount kit

Color: Standard Cisco dark gray finish

Why Choose the Cisco 7861?

The Cisco IP Phone 7861 is designed for power users, administrators, and contact center staff who need a reliable VoIP phone with multi-line capacity and robust performance. With its enterprise-grade features, multiplatform compatibility, and energy-efficient design, it’s a smart investment for organizations upgrading to modern IP telephony solutions without sacrificing quality or flexibility.

Best for: Call centers, enterprises, and businesses that require multi-line, high-volume communication solutions.